Consultations

Stems reserves a time just for you, the bride. Your consult takes place right at Stems Market in Grandville, MI. (unless you have requested a phone consult) Our wedding consults are free and should last no more than an hour. To accommodate many different schedules we do offer consults on times when the Store is not open to retail customers, but will be open for scheduled consults. Feel free to bring your moms, a few friends and/or family members with you. We can’t wait  to talk to YOU!!

After you schedule your consultation we will send you an email invitation from our Stems Wedding Portal. Be sure to check your spam mail This is how we communicate with all our brides. On the Stems Wedding Portal before your wedding consult you will help us get started by filling out an about you form and basic event information. You will also be able to upload any inspiration photos of flowers or bouquets that interest you. These can be from your phone, Pinterest, Instagram etc. If you are looking for some inspiration head on over to our inspire section to view some of our past work. Adding some inspiration photos is a great way to stream line your consultation so we are all on the same page.

After you have meet with one of our wedding consultants you will receive a quote based on the information you discussed with the consultant. The quote will come 2-3weeks after your initial consult. Review your quote, if you have any questions, additions or subtractions please use the portal for all correspondence, this way all information is seen by all team members and everyone stays informed.

Once you have reviewed the quote and everything looks in order you accept the quote within the flower portal.

After the quote has been accepted by the bride you are able to make additions or subtraction through the flower portal. ALL correspondence between you and our Stems team members needs to go through the flower portal, that way all information is documented and available to be seen by all Stems team members at all times so nothing is missed or dropped.

Once the quote is accepted you will secure your wedding by paying your $100.00 deposit.  This payment may be payed by within the flower portal or by calling or coming to the Market. Once we have received the $100.00 deposit your wedding is secured and on our schedule.

At this point we are all set and we just wait for your Wedding Day to come. If you have any additions or changes to items that you have ordered please use the flower portal to communicate your needs. One of our Stems Team members will respond through the portal and confirm the changes. If your quote needs to be revised a new quote will be sent for your acceptance.

Two-three weeks before your Wedding day you will receive a phone call from Stems Market to confirm your order and that there is no other additions to your order.

The week of your Wedding we will call and confirm the pick-up time of your bulk and/or full service Wedding Flowers.

Approximately four weeks before your Wedding Day we will send you an alert that your 50% of the remaining balance is now due. At this time our Stems Flower Team will be ordering and sourcing your wedding flowers. If we do not receive the 50% payment prior to the 3 week deadline, we may need to cancel your event order. (If we do not hear from you please be assured we will be persistent in contacting you to make sure you receive the alert~we will not cancel your wedding without several forms of communication to you)

If, for any reason, you need to cancel your event order, you may do so under the following conditions:

A 3 week or more cancellation notice prior to the event date are eligible for a full refund. Cancellations made less than 3 weeks prior to the event date are only eligible for a 50% refund of the amount paid. Cancellations within 7 days prior to the event date, any payments made are non-refundable.