Ordering Flowers

How do I place an order?

Click the SHOP button

Choose a product

Select size and color preference

Click checkout

Submit your payment details, choose delivery date/time, add any notes

How can I place a corporate order?

We work with many companies offering a variety of unique corporate offerings. Please contact stems directly to discuss how we can service your company. You can reach a member of the Stems Team by email: orders@stemsmarket.com Monday-Friday 9AM – 5PM or reach a team member by phone: (616) 534-8650 Monday-Friday 9 AM – 5PM

Some ideas are: 
Subscription (recurring order) (ie. bouquets sent weekly, monthly etc.)
Custom Subscription
Recurring Monthly Orders By Event (ie. Anniversary with company)
One Time Bulk Order (ie. Admin Appreciation Day)
Employee Gifts (ie. Offering your employees a monthly dollar amount to spend for one year)

Do you have a reoccurring flower delivery subscription?

Yes!!  Please check out our product “Reoccurring” for more order information

Can I send to more than one recipient per order?

To ensure accurate delivery to each recipient you must have one transaction per order.

Which browsers are supported?

We support most browsers, but for the best user experience and security, we recommend using Chrome, Firefox or Safari.

Please do not use Internet Explorer, which is no longer supported or receiving security updates from its maker, Microsoft.

How do I contact Stems Customer Service Team?

Our Stems Team is happy to answer any of your questions. We can be reached by email or phone.  Monday-Friday 9 AM – 5 PM or Saturday 9AM – 3PM

Reach the Stems Team by email: orders@stemsmarket.com

Monday-Friday 9AM – 5PM
Reach the Team by phone: (616) 534-8650

Monday-Friday 9AM -5PM or Saturday 9AM – 3PM

What Zip Codes does Stems Deliver to?

Standard Delivery Zip Codes we deliver to:
49426, 49428, 49519, 49509, 49418, 49315, 49548, 49508, 49534

Extended Delivery Zip Codes we deliver to:
49546, 49512, 49321, 49341, 49306

How does your Extended Delivery area work?

For Stems Extended Delivery area you must order the previous business day by 1:00pm for next business day delivery. For example if you need your flowers delivered on Tuesday, you must order them on Monday by 1:00pm.

Extended Delivery Zip Codes we deliver to. A $3 – $5 dollar delivery fee may apply for the Zip codes below.
49546, 49512, 49321, 49341, 49306

Does my extended area delivery still include free standard shipping?

Depending on your zip code, you may have an added $3 or $5 delivery fee added. You may check this once in your cart and entering your “send to” zip code.

What is the cut off time for same Day delivery?

For our Stems Free Standard Delivery area, you must order by 1pm for same day delivery, Monday-Friday. Please Note that our Drivers Deliver between 11am-4pm (Monday-Friday)

For Stems Extended Delivery area you must order the previous business day for next business day delivery by 1:00pm. Please Note that our Drivers Deliver between 11am-4pm (Monday-Friday)

Can I pick a specific Delivery time?

Unfortunately no you cannot pick a specific time of day for delivery, please note that the majority of our deliveries take place between 11am-4pm.

In regards to a Sympathy Arrangement, If you need a delivery before 11am you must order the business day (Monday-Friday) prior to the needed delivery. If Delivery is to a Church for a service only, please provide service time and/or when the building will be open to accepting flowers.

What if my flowers are for a funeral?

We are happy to accommodate sympathy arrangements, but please keep in mind the following information to ensure timely delivery.

If you have an early Monday Morning Delivery Need, please call the Market (616) 534-8650 During business hours to ensure delivery.

You must order by 1:00pm for Standard Same Day Delivery Area and the Previous Day for our Extended Next Day Delivery Area.
Please Note that our Drivers Deliver between 11am-4pm (Monday-Friday)

If Delivery is to a Church for service only, please provide service time and/or when the building will be open to accepting flowers.

What happens to the flowers if no one is home?

If no one is able to receive the delivered flowers we will attempt to deliver them on the next available business day. If you choose, and if the weather permits, we may leave the flowers on the porch for the returning receiver. If they are unable to receive them on the next available business day and we didn’t leave it on the porch, we will keep the flowers at Stems market where they can be picked up at any time.

How do you deliver to apartments?

We will attempt to deliver it into apartments. It is best if you let the recipient know that they will be receiving flowers so they can the delivery driver into the building. If we are unable to give the flowers to the recipient, we will bring them back to stems.

Do you notify me after the flowers are delivered?

We do send out emails with delivery confirmation the next business day.

What funeral homes do you deliver to?

Please check our zip code delivery areas to ensure your funeral home is in our area.

We are happy to accommodate sympathy arrangements, but please keep in mind the following information to ensure timely delivery. If you have an early Monday Morning Delivery Need, please call the Market (616) 534-8650 During business hours to ensure delivery.

You must order by 1:00pm for Same Day Delivery. Please Note that our Drivers Deliver between 11am-4pm (Monday-Friday)

If Delivery is to a Church for service only, please provide service time and/or when the building will be open to accepting flowers.

Flower Information

Can I customize a bouquet?

Every Stems Signature bouquet is created by one of our talented Stems Design team members with only the freshest stems. We do allow color choices to be made, but we cannot customize orders with specific flower choices. This ensures that only the freshest seasonal product is used to create your bouquet.

If I don’t choose a vase what are my flowers wrapped in?

Our Stems Signature Hand Tied Bouquets are wrapped in our Signature Brown Paper.

What kind of vase will my flowers come in?

Our vases are clear glass vases and hand selected to beautifully display your specific size bouquet.

How do I care for my Flowers?

  • Keep your vase water clean.
  • Your Flowers love clean water! No need to add any “home-made” substitute for flower food such as aspirin, soda pop, or bleach.
  • Be careful not to place flowers in direct sunlight, near a heat register, or near any other source of excessive heat.

How do I care for my succulents?

Water: Succulents store water in their leaves and stems, so they like their soil on the dryer side. Avoid over watering and drainage holes are a must for longevity. Water  only when soil is completely dry. Usually one good soak every week is plenty.

Sun: Succulents do love the sun, so try to place in an area where your succulents can bask in some sonlight daily.

Soil: For containers, cactus specific blend potting soil is best.

How long should my flowers last?

Our flowers are brought in right from the flower farms and we will use only the freshest product available for your bouquet, but we cannot guarantee the exact life-span of a flower. Each individual flower has its own shelf life and is impacted by temperature and environmental factors and your bouquet will be no different. As flowers start to wilt or die just pull them out of the bouquet, give the vase some fresh water and continue to enjoy the remaining flowers.

If for some reason you feel that your bouquet should have lasted longer, please reach out to us and we would love to make it right.

Do I need to give my flowers a fresh cut when I get them?

No your flowers were just recently cut and they should be just fine. Keeping your vase water fresh and clean is the best practice for bouquet longevity.

Stems Market

Where is your Market located?

Our Grandville Market is located at 4445 Chicago Drive

Grandville, MI 49418. Come visit us sometime, we would love to meet you!!

How long have you been in business?

Stems Market was started in May of 2010. Our owners Andy and Jeff both have over 25 years in the floral industry.

Do you do Weddings and Events?

Yes we do!! Check out our website to get more information. You can also sign-up for a free Wedding Consultation.

https://www.stemsmarket.com/weddings/

Can I order a Bridal Bouquet?

We do not offer custom bridal bouquets through Stems Delivery. However, the delivery bouquets can be used in any way you’d like. Trimming the stems and adding ribbon could make our delivery bouquets just right for any celebration.

Check out our website to get more information about our wedding program. You can also sign-up for a free Wedding Consultation. https://www.stemsmarket.com/weddings/

Do you ship flowers?

We do ship flowers! Take a look at our ship catalogue where we offer bulk flower shipping. https://www.stemsmarket.com/flower-catalogs/

Unfortunately, we are not able to send pre-made bouquets beyond our current  available zip codes.